Spinrun use-case agent template

Build a support agent that resolves work faster

Route customer issues, retrieve account context, draft replies, and surface support trends across every channel.

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We just got a billing complaint from Brookline Health. Can you pull their account context and draft a reply?

Spinrun

Here is the Brookline Health account context and a draft reply:

Account Summary

  • Plan: Enterprise ($48K ARR)
  • Health score: 72 (down from 85 last month)
  • Open tickets: 3 (this is the 4th in 2 weeks)
  • CSM: Rahul
  • Last renewal: Jan 2026, next renewal: Jan 2027

This Issue They were charged for 15 additional seats that were added during a trial expansion in March. The trial was supposed to be free. Finance confirmed the charge was $2,250.

Draft Reply:

Hi Sarah, thank you for flagging this. I can confirm the 15 seats added on March 12 were part of your trial expansion and should not have been billed. I have submitted a credit of $2,250 to your account, which will appear on your next invoice. I am also looping in Rahul, your CSM, to make sure this does not recur. Let me know if you need anything else.

Shall I send this, or would you like to adjust the tone?

SUP-4218 · Anchormark

Login redirect loop after SSO update

In ProgressAuthP1SLA · 47m
R
Assigned to Rahul· 4 users impacted
12mCustomer confirmed reproduction steps
08mMatched against 3 similar resolved tickets
02mDraft reply queued for human review

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Give your agent superpowers by connecting apps

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Slack

5 Tools
  • Ticket triage
  • Reply drafts
  • Account context

Build one support agent and let it run across every channel.

Connect your tools

Connect help channels, docs, CRM, issue trackers, and team chat so every reply starts with evidence.

20+ integrations

Add custom skills

Teach the agent escalation rules, customer tiers, response tone, and product-area ownership.

Route by urgency

Escalate security, billing, and outage language before routine how-to requests.

Draft with policy

Use approved tone, plan-specific language, and internal escalation guidance.

Cluster product feedback

Group repeated requests into product themes with customer examples.

Choose your AI model

Use fast classification for routine routing and deeper reasoning for account-sensitive replies.

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Interact with agents like colleagues

Tag @Spinrun in your favorite channels and ask questions. Replies come back with sources and clear next steps.

#support-triage

We just got a billing complaint from Brookline Health. Can you pull their account context and draft a reply?

Spinrun

Here is the Brookline Health account context and a draft reply:

Account Summary

  • Plan: Enterprise ($48K ARR)
  • Health score: 72 (down from 85 last month)
  • Open tickets: 3 (this is the 4th in 2 weeks)
  • CSM: Rahul
  • Last renewal: Jan 2026, next renewal: Jan 2027

This Issue They were charged for 15 additional seats that were added during a trial expansion in March. The trial was supposed to be free. Finance confirmed the charge was $2,250.

Draft Reply:

Hi Sarah, thank you for flagging this. I can confirm the 15 seats added on March 12 were part of your trial expansion and should not have been billed. I have submitted a credit of $2,250 to your account, which will appear on your next invoice. I am also looping in Rahul, your CSM, to make sure this does not recur. Let me know if you need anything else.

Shall I send this, or would you like to adjust the tone?

Keep them watching in the background

Schedule recurring checks, alerts, and digests so your agents keep working when chat is quiet.

Background monitors
1

Inbound Triage

Real time

On
2

SLA Watch

Every 15 minutes

On
3

Theme Digest

Friday 2 PM

On

Share with your team

Support leads own policy, product reviews themes, and success watches customer risk.

Team access
L

Lizzy

Admin

R

Rahul

Editor

G

Gonzalo

Viewer

Watch them get smarter

Every edited reply, escalation, and resolved theme improves support routing and drafts.

Learning loop
Accepted resultPreferred sourceTone matchSkipped stepCustom ruleApproved writeEdited draft

Enterprise-grade

With enterprise-grade infrastructure and security

SOC 2 Type II

Independently audited security controls and compliance reporting.

Scoped app access

Each connector runs with explicit account context and least-privilege scopes.

Role-based access

Admin, Editor, Viewer roles with audit trails on every agent action.

Human approval gates

Sensitive writes can pause for review with diff and evidence attached.

Source-backed work

Outputs keep references to records, files, messages, transcripts, or URLs.

Audit logs

Every prompt, tool call, and write is logged for compliance review.

SSO + SAML

Bring your identity provider — Okta, Azure AD, Google Workspace, more.

Usage monitoring

Track agent runs, model costs, and tool calls per team and per workflow.

Resources to help you go further

Implementation guide

How to roll out build a support agent that resolves work faster with approvals and audit trails.

Connector checklist

Recommended apps, scopes, and fallback steps for Support, Success, Product, Engineering.

Agent review playbook

A practical review flow for prompts, monitors, team roles, and recurring runs.

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Every edited reply, escalation, and resolved theme improves support routing and drafts.

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